At D&L Peptides, we are committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance issued by the Information Commissioner’s Office (ICO).
1. Data Controller
D&L Peptides is the data controller responsible for personal data collected through this website.
Contact Details:
Email: support@dlpeptides.co.uk
Address: 496 Gospel Lane, Birmingham, United Kingdom, B27 7AP
2. Research Use Only Notice
All products supplied by D&L Peptides are sold strictly for laboratory and research use only. Products are not intended for human or veterinary consumption, medical use, clinical use, or diagnostic purposes.
Personal data collected by D&L Peptides is processed solely for the purposes of:
- fulfilling orders for research-use products;
- maintaining regulatory, security, and compliance standards; and
- communicating with customers in connection with legitimate research-related transactions and account administration.
D&L Peptides does not process personal data for purposes relating to human or veterinary application of products.
3. Personal Data We Collect
a) When You Place an Order
We may collect the following information:
- Full name
- Email address (order confirmation and tracking)
- Billing and delivery address
- Telephone number (where provided, for delivery or order-related communication)
- Order details and transaction history
Payment Information
D&L Peptides does not store or process payment card details. All payments are processed securely by third-party payment providers.
b) When You Contact Us
We may collect:
- Name
- Email address
- Message content
- IP address
- Spam-prevention and security verification data (e.g. Google reCAPTCHA)
c) Technical and Usage Data
We may automatically collect:
- IP address
- Browser type and version
- Operating system and device information
- Website usage data via cookies or similar technologies
This data is used solely to maintain website security, functionality, and performance.
4. Lawful Basis for Processing
In accordance with UK GDPR, personal data is processed under the following lawful bases:
| Purpose | Data | Lawful Basis |
|---|---|---|
| Order fulfilment | Name, address, email, order details | Contractual necessity |
| Customer communication | Name, email, message | Legitimate interest |
| Legal & accounting obligations | Transaction records | Legal obligation |
| Security & fraud prevention | IP address, reCAPTCHA | Legitimate interest |
| Website optimisation | Cookie data | Consent (where required) |
5. How We Use Personal Data
Personal data is used strictly for:
- processing and dispatching research-use orders;
- providing delivery updates and transactional communications;
- maintaining website security and preventing misuse;
- complying with legal, accounting, and regulatory obligations;
- improving website usability and performance.
D&L Peptides does not use personal data to provide medical advice, treatment guidance, or product usage instructions.
No personal data is processed for purposes relating to human or veterinary application of products.
D&L Peptides does not sell, rent, or trade personal data for marketing purposes.
6. Data Retention
Personal data is retained only for as long as necessary and in line with ICO guidance:
- Order and transaction data: up to 2 years, unless a longer period is legally required;
- Contact form communications: up to 3 months;
- Cookie and technical data: retained in accordance with cookie expiry settings.
Data is securely deleted or anonymised once retention periods expire.
7. Data Security
We implement appropriate technical and organisational safeguards, including:
- SSL encryption across the website;
- restricted administrative access;
- encrypted backups where applicable;
- website firewalls and monitoring;
- Google reCAPTCHA for automated abuse prevention.
These measures are designed to protect personal data from unauthorised access, loss, or misuse.
8. Cookies and Tracking Technologies
Our website uses essential and optional cookies to ensure functionality, security, and performance.
Where analytics cookies are enabled, data collected is used exclusively to understand website usage and improve functionality.
Analytics data is not used to profile users for medical, health, therapeutic, or diagnostic purposes and is collected only after user consent where required.
Further information is available in our Cookie Policy.
9. Third-Party Data Sharing
Personal data may be shared with trusted, GDPR-compliant third parties where strictly necessary, including:
- payment processors and fraud prevention services, including transaction monitoring required to comply with payment network rules and financial regulations;
- courier and logistics providers;
- website hosting, security, and maintenance providers;
- spam and abuse prevention services such as Google reCAPTCHA.
All third parties operate under appropriate data processing agreements and may process personal data only for defined and limited purposes.
10. International Data Transfers
Where personal data is transferred outside the UK or EEA, appropriate safeguards are applied, including:
- UK adequacy regulations;
- the UK Extension to the EU–US Data Privacy Framework;
- Standard Contractual Clauses (SCCs).
11. Your Data Protection Rights
In line with ICO guidance, you have the right to:
- access your personal data;
- request correction of inaccurate or incomplete data;
- request erasure of personal data;
- restrict or object to processing;
- request data portability (where applicable);
- withdraw consent where processing is consent-based;
- lodge a complaint with the Information Commissioner’s Office (ICO).
Requests can be made to support@dlpeptides.co.uk. We aim to respond within 30 days.
12. Children’s Data
This website and its research products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
13. Policy Updates
This Privacy Policy may be updated to reflect changes in legislation, ICO guidance, or business operations. Any updates will be published on this page.
14. Contact
For questions relating to privacy or data protection:
Email: support@dlpeptides.co.uk
Address: 496 Gospel Lane, Birmingham, United Kingdom, B27 7AP
